Used to indicate this piece of content is related to TechDoc
TechDoc supports performing a resubmit all from a DM to an SM from low to high priority. However, you many occasionally need complete manual throttling of updates to coordinate limited resources between difference groups. In order to do that, you can use the following procedure to have total control of resources when performing a large update.
In TechDoc 10.1 and below, certain features like Export Group Members and Export Valid Keyword Values relied on a browser popup to initiate a file download. Unfortunately, recent security changes to several browsers block this functionality by default. In TechDoc 11, the method is being changed to avoid the issue. In the mean time, here are instructions on how to reenable the functionality in each browser. Simply replace TECHDOC.HOST.NAME with the full host name of the TechDoc server that you want to apply the workaround to.
Chrome:
We've received a couple of requests to provide TCP/IP port usage information for TechDoc so that firewalls can limit network traffic without limiting features of the product. The following lists provide port usage by TechDoc product. Keep in mind this is just for TechDoc and does not take into account any ports that may be needed on the machine by Windows or any other products that may be installed on it.
DM (Document Manager)
We've received multiple questions about rendering and accessibility. TechDoc attempts to be as accessible as reasonably possible but it needs your help as well. Accessibility is all about providing extra information to assist people with disabilities to understand what you trying to convey whether the person is visually impaired (blind, color-blind, needs large magnification, etc.) or physically impaired (unable to use a mouse or keyboard effectively, etc.)
If a DM cannot send updates to an SM, it is normally a network connectivity issue but can occasionally be from an SSL certificate problem. If it is an SSL issue, the DM may report an exception that begins with the following line:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
Many of our customers wanted the ability to control which sheets in an Excel workbook would render as many times extra sheets only contain data that feeds into the sheet(s) they actually want printed. To support this ability, TechDoc only renders the sheets that are selected when the document is saved and checked into TechDoc. If your Excel workbook is already in TechDoc, you will first need to reserve (check out) the document.
When you select sheets in a workbook, you will normally use the bottom lower left corner of the Excel window. That area should look something like this:
We get asked about why doesn't TechDoc have this HTTP header or that HTTP header; most often due to a security scan that was run against a server where TechDoc is running. Depending on the Security tool used at your site, you may get a whole host of potential vulnerabilities displayed. We've seen tons of them come and go. Most of these only work on specific browsers that support them. If the user's browser honors the header then it helps, otherwise it doesn't do anything.
As a good security practice, all TechDoc traffic (and for that matter, almost all web application traffic) should be conducted over HTTPS. On Windows, TechDoc runs underneath IIS so almost all IIS features and capabilities can be applied to the TechDoc web application. One fix for HTTPS is to simply set your web site to require HTTPS only.
Since version 7, TechDoc has had the ability to integrate directly with most standalone email clients through the use of the IMAP/IMAPS protocol. There are vast array of email clients out there and most support IMAP these days: Microsoft Outlook, Mozilla ThunderBird, Evolution, etc. Once you've connected your email client to your TechDoc user account, you'll be able to simply drag emails from your inbox directly into folders within TechDoc!
