Manually Throttling a Large Number of Search Manager Updates

Submitted by Joe Prevo on Fri, 06/30/2023 - 09:38

TechDoc supports performing a resubmit all from a DM to an SM from low to high priority. However, you many occasionally need complete manual throttling of updates to coordinate limited resources between difference groups. In order to do that, you can use the following procedure to have total control of resources when performing a large update.

Popups Blocked by Recent Browser Changes

Submitted by Joe Prevo on Fri, 04/29/2022 - 16:05

In TechDoc 10.1 and below, certain features like Export Group Members and Export Valid Keyword Values relied on a browser popup to initiate a file download. Unfortunately, recent security changes to several browsers block this functionality by default. In TechDoc 11, the method is being changed to avoid the issue. In the mean time, here are instructions on how to reenable the functionality in each browser. Simply replace TECHDOC.HOST.NAME with the full host name of the TechDoc server that you want to apply the workaround to.

Chrome:

TechDoc Network Port Usage

Submitted by Joe Prevo on Tue, 02/15/2022 - 17:53

We've received a couple of requests to provide TCP/IP port usage information for TechDoc so that firewalls can limit network traffic without limiting features of the product. The following lists provide port usage by TechDoc product. Keep in mind this is just for TechDoc and does not take into account any ports that may be needed on the machine by Windows or any other products that may be installed on it.

DM (Document Manager)

Rendering and Accessibility

Submitted by Joe Prevo on Mon, 02/08/2021 - 09:22

We've received multiple questions about rendering and accessibility. TechDoc attempts to be as accessible as reasonably possible but it needs your help as well. Accessibility is all about providing extra information to assist people with disabilities to understand what you trying to convey whether the person is visually impaired (blind, color-blind, needs large magnification, etc.) or physically impaired (unable to use a mouse or keyboard effectively, etc.)

Migrating a TechDoc Database

Submitted by Joe Prevo on Mon, 06/29/2020 - 12:09

Occasionally, the need arises to migrate a DM and/or SM database from one server to another; particularly when using a remote SQL Server system. The following instructions will show the steps to safely migrate the database(s).

DM Cannot Send Updates to SM Due to SSL Error

Submitted by Joe Prevo on Fri, 05/15/2020 - 17:10

If a DM cannot send updates to an SM, it is normally a network connectivity issue but can occasionally be from an SSL certificate problem. If it is an SSL issue, the DM may report an exception that begins with the following line:

javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

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