Availability of TechDoc

TechDoc is Commercial-Off-The-Shelf (COTS) software that is available for commercial and government use. TechDoc is purchased via a one-year term license bundled with a specific level of support. Billing is available on a monthly or discounted annual basis. Here are the various support levels and how they differ:

Support Level 1
Service OptionsNon-ProdBasicStandardEnterprise
Number of Permitted Clients220100250Unlimited
Workflow Editors With Support30015
Additional SM's Supported 40013
Access to New Product Versions
Access to Product Patches
Electronic Document Management
Electronic Records Management
Email Support
Forum Support
Telephone Support
Electronic Forms Included / Published Form Limit✓ / 10✓ / Unlimited
Workflow Included / Process Definition Limit✓ / 10✓ / Unlimited
Rendering Included
Test Environment Supported
Remote Debugging
After Hours Support 5
Technical Account Manager 6
Priority Service↑↑↑↑↑
Target Response Time 76 days3 days2 days1 day
Number of Customer Contacts 81223
1This table is provided for informational purposes only and may change without notice. Please refer to your EULA (End User License Agreement) and MTSA (Maintenance and Technical Support Agreement) for exact specific details. The current EULA and MTSA are available here.
2"Permitted Clients" means Clients used to perform work by or on behalf of the Named End User in conjunction with a Licensed Product Server. "Client" means a device or user that accesses or otherwise utilizes the services or functionality of the Server Software and includes each Mobile Device and Remote Desktop.
3Additional Workflow Editor Licenses with support can be purchased separately.
4Refers to the total number of additional Search Managers that can be run on other servers provided that the additional Search Manager(s) are only populated by Document Manager(s) running at the same or higher support level.
5After Hours Support is subject to availability, must be prearranged, and approved by PTI.
6A Technical Account Manager is a designated senior technical resource who works collaboratively with Customer to help you realize optimal performance and utilization of the Product.
7Target Response Time is in business days; 8:30am-5:30pm Eastern Time, Monday-Friday, US Federal Holidays observed.
8Refers to the number System Administrators that may contact PTI for support.

For more information, send inquires to sales@prevo.com.