In TechDoc 10.1 and below, certain features like Export Group Members and Export Valid Keyword Values relied on a browser popup to initiate a file download. Unfortunately, recent security changes to several browsers block this functionality by default. In TechDoc 11, the method is being changed to avoid the issue. In the mean time, here are instructions on how to reenable the functionality in each browser. Simply replace TECHDOC.HOST.NAME with the full host name of the TechDoc server that you want to apply the workaround to.
Chrome:
- Open Chrome
- Select three dots in upper right
- Select Settings from menu
- Select Privacy and security from left
- Select right arrow on right of Site Settings
- Scroll down and select the right arrow for Pop-ups and redirects
- Hit the add button on Allowed to send pop-ups and use redirects
- Enter: https://TECHDOC.HOST.NAME and hit add to reenable the TechDoc popups
- If you have more than one TechDoc server, repeat the last step with the appropriate full host name of each TechDoc server
Microsoft Edge:
- Open Edge
- Click on the ellipsis icon located on the top right of browser [Settings and more (Alt + F)]
- Select “Settings” near the bottom of the pup up menu.
- Select “Cookies and site permissions” from the right margin menu options
- Scroll down to “Pop-ups and redirects”
- Select the “Add” button in the “Allow” dialog window.
- Enter: https://TECHDOC.HOST.NAME and hit add to reenable the TechDoc popups
- If you have more than one TechDoc server, repeat the last step with the appropriate full host name of each TechDoc server
Firefox:
- Open Firefox
- Select three “Open Application Menu” (parallel lines icon) in upper right
- Select Settings from menu
- Select Privacy and security from left
- Scroll down to “Permissions” and click “Exceptions” button to the right of the “Block pop-up windows” option
- Enter: https://TECHDOC.HOST.NAME in the “Address of website” dialog box and click “Allow”
- If you have more than one TechDoc server, repeat the previous step with the appropriate full host name of each TechDoc server
- Click “Save Changes” for the TechDoc popups to be reenabled
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